Taxi dispatch software for your dispatch company

Taxi dispatch software divides incoming rides among your drivers. In WellTransfers you choose who gets a ride yourself: you see the available drivers on the map, nearest first, with their car and ride preferences. On top of that you get live tracking, offering rides to independent drivers in the network, and your own wallet in which every ride is settled afterwards.

Yes. Pre-booked rides sit in your schedule and you assign them whenever it suits you: straight away when they are booked, or later, just before the ride.

Yes. Clients book and track rides in an environment with the name and logo of your dispatch company, and business customers such as hotels get their own booking portal.

Yes, and that is the core of the price calculation. You set your own meter fare per vehicle type, each with a minimum price, plus a night, airport and waiting surcharge. Per client you can depart from that: a fixed price for a pair of addresses, for example from a hotel to Schiphol, a fixed price between two postcode areas, or a separate meter fare in which you can leave any field empty so that the rest follows your normal fare. The app chooses in that order: first a fixed price for the address, then a postcode fare of that client, then a general postcode fare, and otherwise the meter. A fixed price is all-in, so without a night, airport or waiting surcharge, except with a postcode fare: there the waiting time of a return trip with waiting is added on top. You also set the commission the driver pays per client, in tiers based on the fare if you like.

Yes, per ride and per month. You switch on invoicing for the client you want to use it for (it is off by default) and fill in their billing details. From then on the app turns a ride on account into an invoice as a PDF, and all rides on account of a month into one monthly invoice per client, with the date, route and amount of each ride and the VAT at the bottom. That invoice carries your name, address, Chamber of Commerce (KvK) number, VAT number and bank account number: it is your invoice to your customer, and you download the PDF and send it yourself. There is a preview, so you can see how it will look before you use it. Whether a ride goes on account is up to you when you create or edit the ride.

Yes, that is the same thing. Anyone looking for taxi dispatch centre software is looking for this. We call it a dispatcher rather than a centre, because it is just as much about a taxi company with five cars, or a line holder who hands out rides, as about a classic dispatch centre with a control room. The functions are the same: taking, dividing, tracking and settling rides.

No, and that is important to know when you compare packages. WellTransfers divides rides, tracks them live, calculates the commission and settles every ride through the wallet; it does not supply ride data to the Centrale Database Taxivervoer (CDT), the Dutch central taxi database that succeeds the taxi on-board computer. You choose a solution that supplies the CDT alongside it, and the two do not get in each other’s way: the obligation is tied to the vehicle and the ride records, and we sit in the layer where rides are divided and settled.

A standalone taxi dispatch app usually only decides who gets the ride. WellTransfers is software for dispatch companies that combines ride planning, dispatch, document management and settlement. Your taxi planning software and taxi settlement software are therefore in one system.

In four actions, without leaving the ride. On the ride you choose Dispatch. You get the approved drivers who are online, nearest first, with their distance to the pickup address and their car; anyone who does not fit this ride is greyed out. Tap one and a single sentence tells you what does not fit, for example too few seats or no rides on account. Then Send, or Send with callback. The driver gets the whole ride as a notification on their phone and has 24 seconds to accept; if they do not respond, the ride is back with you as Scheduled.

Yes, and it is the same action. You send the offer to that one driver, not to a pool that anyone can grab rides from. If you work with the same people more often, you mark them as favourites: in the app they are then at the top of the driver list, and when you hand out a ride one tap shows only your favourites. A ride only ends up with a driver you have chosen and who has accepted it themselves.

Yes, provided the driver who carries it out has their own papers, and that is exactly where a loose arrangement goes wrong. Your P-number is personal: according to Ondernemersplein and the ILT you may not give it to another business, and doing so is a criminal offence. It is also shown on the taxi information card and on the ride receipt. A ride you pass on is therefore driven by someone with their own taxi transport licence, their own driver card and their own P-number. Your list only contains drivers the platform has approved, each with their own registration at the Dutch Chamber of Commerce (KvK). For every driver we review the driver card, driving licence, insurance and vehicle registration one by one, and a document that is about to expire comes up on our list before its expiry date, with a reminder to the driver. The driver card itself is only issued by Kiwa Register after the CBR taxi exam, with a certificate of conduct (VOG) and a medical certificate.

24 seconds, with a countdown ring in their app. If they do not accept, the offer lapses and the ride is back with you as Scheduled, so you can choose someone else. That time to decide is a platform setting and is the same for all dispatchers, so the platform can adjust it.

Up to the pickup address, they ask whether they may hand it back, with a reason. You get that as a notification with a timer, and you have 5 minutes and 30 seconds to approve or refuse; until that decision the ride stays with them. If you approve, it is open with you again, with a button to hand it out again. If you do not decide, the request is approved automatically after that time, so a ride never gets stuck because nobody is online. The other way round, you can withdraw the ride yourself as long as the customer has not yet got in.

Yes, in two ways. You can hand over your shift temporarily, in the app or on the web, to a driver or to a dispatcher from another company. If they accept, they get your open and new rides and hand them out until you stop the handover; the rides stay with your company, and so does the commission. And you can appoint approved drivers as line holders: at the times you set per weekday, or after a request you approve, they may do with your rides what you do with them, from creating and handing out to withdrawing and driving them themselves. They do not touch your money, your fares, your clients or your settings, and what they hand out earns them no commission.

Yes. The network is active across Europe, so you hand out a ride to a destination across the border like any other ride, and you can also give it to a driver who is based there. Mind the price: for a cross-border ride you agree a fixed amount in advance instead of a rate per kilometre. The legal maximum per kilometre and per minute is a cap on the meter. A fixed price agreed in advance does not fall under it, and may therefore come out higher than the meter.

No subscription. You pay 5% of the commission you receive (excl. VAT) on every ride you give to a driver through the platform. On top of that only the costs of your wallet, if you incur any: €0.35 per top-up with iDEAL; paying out is free.

Only for rides on account. There you pay the driver their share, and the app holds that share plus the fee in your wallet as soon as the driver accepts the ride; if there is not enough, the ride does not go to them on account. After the ride you approve it, or it goes through automatically after a week. For rides on which you receive commission you need no balance, but you do need an active wallet. You top up with iDEAL, and that counts straight away.